Not Getting E-mails

Last Updated: Mar 22, 2016 01:23PM CDT

Not receiving an invitation e-mail or update e-mails for your FollowMyHealth® Universal Health Record?

Some e-mail providers such as earthlink, sbcglobal, and boxbe require that the domain “” be added to your safe sender list before you are able to receive emails. Regardless of your e-mail domain, feel free to add us ( as a safe sender so that all of our e-mails will arrive in your inbox.

Additionally, check to make sure your Notification Preferences are set up to receive e-mail updates to your health record. Please see this article for more detailed instructions.

If you are not receiving your password reset request for a FMH Secure login, this may be due to one of the following:

  • The username you entered belongs to another FollowMyHealth user. 
    • To confirm you are inputting the correct username that you had created during registration, please refer to the confirmation e-mail from entitled "FMH Secure Login Account Created" that was sent to you when you created your account. If you are unable to find your confirmation e-mail, please contact your medical organization for assistance with reaching their support staff for FollowMyHealth.
  • Your e-mail may be recognizing the password reset request as SPAM.
    • As mentioned earlier in this article, try adding to your safe sender list to ensure your FMH e-mails will arrive.
  • A different e-mail address was input at the time of your registration.

If you need help finding the contact information for assistance provided by your medical organization, go here.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found