How do I Send a Message to my Provider?

Last Updated: Nov 15, 2019 03:08PM CST

Please note: for life-threatening conditions, do not send a FollowMyHealth®​ message to your doctor. Please call 911 or visit your nearest ER.

Since directly emailing your provider over unencrypted, unsecured email applications is not allowed, FollowMyHealth allows you to safely and securely message your provider in three ways: 

1.  Click on the "Inbox" tab at the top of the page, then select the "Compose" button (circled in red in the image below).

2. Click "Dismiss" for the message that if its an emergency to call 911. Select the organization you would like to send a Compose a Message. Click Continue to proceed.

3. The Choose a Provider screen will populate, select the provider to send the message to and select Continue.

4. This will bring up a box with two sections: a box for the subject of the message (A), and a box for the body of the message (B), which is limited to 1000 characters.  Once these two sections are all filled out, you should be able to click the "Send" button (C).

NOTE: FollowMyHealth Universal Health Record has the ability for patients to message their providers, but some providers do not have this feature activated at this time. If the icon that you click to compose a message is gray, then you will be unable to message your provider(s).
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