"Failed to Retrieve Patient Information." (Mobile App Error)

Last Updated: Aug 23, 2017 02:04PM CDT
The following error is shown if access to FMH is attempted with credentials (username/password) that is not associated with a FollowMyHealth® Universal Health Record or connected account:



Please make sure that your account is already set up, and you are using the correct login method.
FollowMyHealth-SupportUS@allscripts.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete