"Someone already has that username."

Last Updated: May 15, 2016 06:31PM CDT


If you are receiving the error message above when creating an FMH Secure login, one of the following is occurring:

1. Another FollowMyHealth® user already has ownership of this username.

2. You have already created this username yourself.

Possible Solutions:
-  Change the username to something more unique like your email address or a more challenging FMH username (i.e. john vs. johnq1234).  Once changed select "Confirm and Continue" to verify username authenticity.
-  If the username was created by you in the past you can verify you have created the username you are attempting to use by referring to the confirmation email from noreply@followmyhealth.com entitled "FMH Secure Login Account Created".  OR you can go through the Password Rest process by selecting the Back button and then clicking on the "Forgot your password?" link.  For further assistance with the FMH Password reset process, please click here.
FollowMyHealth-SupportUS@allscripts.com
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