“Device not remembered when using FMHSL Two-Factor authentication on FMH Mobile”

Last Updated: Jun 29, 2015 01:20PM CDT
The error message referenced above may appear if you check the box to "Remember me on this device" when logging into your account on the FMH Mobile application and your login uses two-step verification. Since FollowMyHealth® uses Open Authentication for login, the configuration needed to "Remember me on this device" is not available at this time. Current security protocols for FollowMyHealth require a username and password at each login. You will also be required to enter you two-factor authentication code at each login if using this feature. 

Fortunately, a solution is underway to improve the login process on the FMH Mobile app. We will soon be implementing PIN and Touch ID authentication, allowing you to bypass the need for a username, password, and two-factor authentication (we are treating the mobile device you use to access your account as the second factor in the two-factor process).

What we mean by "two-factor" authentication is that there are two factors needed to identify the user, which include:
  • Something you know (username, password, or PIN)
  • Something you have (one-time password generating devices, via text message, email or google authenticator, or the mobile device for PIN and Touch ID)
  • Something you are (biometrics, in this case a fingerprint)
Soon there will be a variety of ways to log in securely to your Universal Health Record from your smartphone or tablet, while keeping the process simple. Please stay tuned, and keep an eye out for mobile updates!

6/12/2015
FollowMyHealth-SupportUS@allscripts.com
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