Requesting Connection with an Account-Mobile App

Last Updated: Aug 23, 2017 11:47AM CDT
Let's say you have an account set up; however, you are able to see any records or your providers. More than likely, the account is unconnected. The account needs to be connected so you can have access to your records. Luckily, some organizations allow for patients to request connection if they have an unconnected account. Note that if you are unable to find your medical organization, then you will need an invitation email from the provider's office to connect. To request connection, follow the steps below.

Android App

iOS App

Android App

1. Log into the account

2. Tap the Menu option,, and select My Connections



3. Choose "Healthcare Organizations"
4. At the bottom of the screen, you will see the add organization icon,. Tap on that icon. 



5. Search for your healthcare organization. You can alter the zip code, distance in miles if needed, and choose between a clinic or hospital.



6. Once you find your organization, tap on it. You will then be asked to accept a release of information. Be sure to accept it to continue.

7. The organization you requested connection will show as "Pending" under My Connections-Healthcare Organizations. Be sure to allow some time 1-2 days for the account to be connected. If its not connected with a few days, give the provider's office a call. 


iOS App

1. Log into the account

2. Tap on the More,, button at the bottom of the screen



3.Tap on My Connections



4. Tap on Healthcare Organizations



5. Tap on the Add icon,, at the top right had corner of the screen



6. Search for your healthcare organization. You can alter the zip code, distance in miles if needed, and choose between a clinic or hospital.



7. Once you find your organization, tap on it. First, be sure to tap, "Yes, request connection". You will then be asked to accept a release of information. Be sure to accept it to continue.




8. The organization you requested connection will show as "Pending" under My Connections-Healthcare Organizations. Be sure to allow some time 1-2 days for the account to be connected. If its not connected with a few days, give the provider's office a call. 




 
FollowMyHealth-SupportUS@allscripts.com
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