How do I Cancel a Video Visit?

Last Updated: Sep 29, 2017 03:08PM CDT
Video visits are a great way to interact with your provider without having to be at the physical office. However, things come up and just like cancelling an appointment, you may have to cancel a video visit. Cancelling a video visit is easy to do and hassle free. To cancel a video visit, follow the steps below:

1. If you are not already in the account, go ahead and sign in

2. To the right hand side of the screen below "Appointments", you will see the section for "Get Treated Now". Under that section, click on Return to Waitroom. 

3. Next, you will enter the waitroom with your scheduled time. Click on Cancel Visit. 

Be sure to cancel the visit just as soon as you know you won't be able to attend to avoid being charged
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