Cancelling a Video Visit-Mobile App

Last Updated: Oct 17, 2017 09:17AM CDT
Video visits are a great way to interact with your provider without having to be at the physical office. However, things come up and just like cancelling an appointment, you may have to cancel a video visit. Cancelling a video visit is easy to do and hassle free. To cancel a video visit, follow the steps below:

Android App

iOS App

Android App

1. If are not logged into the account, go ahead and log in

2. Under the "Action Center" on the home page, tap on Video Visit - Waiting



3. Once you enter the waiting room, you will see when your visit time is. At the bottom of that screen, tap on Cancel Visit. You will receive a message about being sure you want to cancel. If you want to cancel the appointment, tap on "YES, CANCEL VIDEO VISIT". 



iOS App

1. If you are not logged into the account, go ahead and log in. 

2. Under the "Action Center" on the home page, tap on Video Visit - Waiting

3. Once you enter the waiting room, you will see when your visit time is. At the bottom of that screen, tap on Cancel Visit. You will receive a message about being sure you want to cancel. If you want to cancel the appointment, tap on "Yes, Cancel Video Visit". 


 
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