FollowMyHealth™ Branded Pages Explained

Last Updated: Oct 27, 2017 02:38PM CDT
There has been some confusion into different FollowMyHealth™ sign in pages. Let's look at the differences and ease any concerns about the site. This issue is mainly for those whose organization does not have a branded page but you are receiving a branded page when trying to sign in, although it can affect anybody. 

FollowMyHealth is only one site. The confusion comes in when you see different pages that look like FollowMyHealth, but they have different colors/branding. Those colors/branding are based on the organization/practice. FollowMyHealth is used by many different organizations, so some of those organizations have decided to use a personalized theme/branding while others have not. Let's look at some examples below. 

1. The generic sign in page

This particular sign in page is the generic/basic page. This is what you will see when you type (www.followmyhealth.com) in the address bar. Notice the URL in the address bar. It mentions nothing about an organization. This is just the generic link for FollowMyHealth. If you have done this but are coming up with a branded page, you will need to clear your cache and cookies. If you are not sure how to do this, go to this article that will provide you a link to clear your cache and cookies. 

2. A branded sign in page

This particular page is for Columbia Doctors, which is an organization in New York. Notice the URL highlighted in the address bar. The URL is different than the first image (the generic sign in page). You can run across this page if you do a Google search instead of going directly to the site.

3. Another branded sign in page


This particular page is for Brown & Toland Physicians, which is an organization in California. Notice the URL highlighted in the address bar. The URL is different than the first image (the generic sign in page). You can run across this page if you do a Google search instead of going directly to the site.

What should you do?

1. Be sure to type in www.followmyhealth.com in the address bar to avoid getting a branded page, if you don't like the branded page. Remember if you type in the site and still get a branded page, clear your cache and cookies. 

2. If you are a part of an organization that has their own branded page, you can use the generic link or you can use the link provided by your practice, such as examples 2 and 3. 

3. You can add www.followmyhealth.com or www.(organization name here).followmyhealth.com to your favorites; bookmark the sign in page

Is my account safe if I get a branded page to sign in?

The answer to that question is yes. Since it is all FollowMyHealth, it doesn't matter which sign in page you use, whether its branded or generic. It will lead you to your account with your providers, even if you see another organization's name and colors. If you live in Virginia and use the Brown & Toland page to sign in, it does not mean that those doctors can see your records. Once again, its only the colors that will be affected in your account. Your health records are safe and only you have access to them. 

If I sign in using a branded page, can that organization see my records?

They cannot see your records if you sign in with a branded page that is not your organization. Even though the color scheme and name is different than your organization's, its still your account connected to your providers and your organization and only them. 

How did I get a branded page? I just want to use the generic FMH sign in page.

You can get a branded page if you do a Google search, see example below. If you do a Google search, choose the first option, as shown below. This will direct you to the generic sign in page. If you still get a branded page after choosing the first link, you will need to clear your cache and cookies. If you want to use the generic sign in page, type www.followmyhealth.com in your address bar. 

Tip: If you right click on a link and choose copy link address, in Chrome, you can then paste it in Notepad, for example. You can then examine the link to see if it says www.(organization name).followmyhealth.com or just www.followmyhealth.com.

Let's take the link that we are not to use. When you copy the link address and paste it in Notepad, here is what you get: https%3A%2F%2Fnorthwellhealth.followmyhealth.com%2F&usg=AOvVaw1Oy-eQuaj7aecTFL84q_Fh. Notice the organization name highlighted in yellow? That's how you can tell if the link is a branded page or a generic page.

When we copy the link address for the first option, here is what you get: https%3A%2F%2Fwww.followmyhealth.com%2F&usg=AOvVaw20Tc8MQq2m-Nr-ESIIzcog. Notice here that you don't have an organization name. This lets you know its just the generic page. 

How can I tell if my organization has a branded page?

There are a few of ways to tell. One, you can go to your organization's site and look for their patient portal sign in link or a FollowMyHealth link. Two, if you have an invite from your organization or a reminder email, when you click on the registration or sign in link, it will take you to either the branded sign in/up page or just the generic page. Three, you can do a Google search for your organization followed by FollowMyHealth. For example, you can do a search for Northwell Health FollowMyHealth and you will see a link for their branded sign in page.

FollowMyHealth-SupportUS@allscripts.com
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