Trouble Downloading the Mobile App?

Last Updated: Nov 06, 2017 10:10AM CST
If you are having trouble downloading the app on your device, try these options:

Android Devices

1. Restart your device. Sometimes, this can correct the issue.

2. Make sure you have a strong Wi-Fi connection. If you don't have a strong enough connection, you may struggle to download the app, if it downloads at all. If you don't have a great Wi-Fi connection, try using your mobile/cellular data. You shouldn't have a problem if you have 4G. 

3. Clear your cache and data for the Play Store. Sometimes, you just need to clear some old data out of the Play Store app. This will freshen up the Play Store and resolve most issues. To clear that data, go to your Settings, App Manager, and tap Google Play Store. Then, tap Storage and tap Clear Cache. Once that is done, go back to the Play Store and try downloading the app again.

iOS Devices

1. Restart your device. Sometimes, this can correct the issue. 

2. Make sure you have a strong Wi-Fi connection. If you don't have a strong enough connection, you may struggle to download the app, if it downloads at all. If you don't have a great Wi-Fi connection, try using your mobile/cellular data. You shouldn't have a problem if you have 4G. 

3. Clear your cache and data for the Apps StoreSometimes, you just need to clear some old data out of the Apps Store.This will freshen up the Apps Store and resolve most issues. To clear that data, go to the Apps Store. Then, tap 10 times on any icon at the bottom of the screen such as "Features" or "Top Charts". This will clear the cache for the Apps Store. Once that is done, close the Apps Store, reopen it, and try to download the app again. 
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