Why is this happening?
This is mostly due to one of those pieces of information being typed in wrong. Either the username is incorrect, or the password is incorrect and/or misspelled.
What is a solution?
- Make sure you are using the correct username. When you created the specific username, a confirmation email was sent to you with the subject, "FMH Secure Login Account Created (Older accounts) or Success! Your username was created (new accounts)" If you can find that email, it has the correct, connected username in it. For FMH Username Recovery assistance, follow this link
- Make sure the password is being typed in correctly. The password is case sensitive, so if you used capital letters, make sure you are consistent. Also, the password requires a special character, like the ones above the number line on your keyboard [i.e. !@#$%^&*()]. Make sure you are included at least one those when trying to log in. For FMH password reset assistance, follow this link