Too many attempts – “Why is this happening?”

Last Updated: Nov 26, 2019 03:14PM CST
If you see this error when trying to complete your two-factor authentication, you have either requested too many verification codes or entered the verification code incorrectly too many times.

For security purposes we only allow you 3 attempts to enter the correct verification code and 3 requests to resend the code.

You will be able to try logging in again in 5 minutes.  The timer starts from when you see the above message. 
You should also have received an email from FollowMyHealth with the subject “Unusual Account Activity Alert”.  This email is to alert you in case you were not the one trying to log into your account.  If you suspect someone else may have been trying to access your account, follow the steps listed in that email.
If you continue to have issues entering the correct verification code, follow the steps listed here.
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