How do I refill a prescription?

Last Updated: Jul 07, 2015 04:45PM CDT
If you are using a mobile device, please click here.

In FollowMyHealth® Universal Health Record, head over to your “My Health” section and navigate to the “Medications” tab. Find the line with the medication you would like to refill, and click the pill bottle icon in the “Options” column (circled in red in the image below).



In the popup window, ensure it is from the proper provider (1) and for the right pharmacy (2), and add any additional notes if desired (3). Then click "Send" (4) to send the request to your provider.



Click send to initiate the request! You will receive communication from the organization if your request was able to be filled.

If the pill bottle icon is inactive, this indicates that you do not have any available refills for this prescription. You can message your provider regarding this request. Click here to learn how to send a message.


To learn how to refill a prescription using our mobile app, please select the type of device you are using:
   

Android


While logged in through the FMH Mobile app, select the menu button in the top left corner.




Select "My Health", and then "Renew Prescription".





On the next screen, select the medication from the drop-down list (1), and ensure the request will be sent for the correct pharmacy (2) from the proper provider (3). Enter any necessary comments (4), and tap "Send Request" (5) to send the request to the provider.




If the medication you wish to renew appears to be missing from the drop-down list, this indicates that you do not have any refills for this medication. In this case, you can message your provider regarding the request.


iOS


While logged in through the FMH Mobile app, tap the "Renewals" icon on the bottom of the screen (circled in red in the image below).





Select the medication from the drop-down list (1), and ensure the request will be sent for the correct pharmacy (2) to the proper provider (3). Enter any necessary comments (4) and tap "Send" in the top right-hand corner.


If the medication you wish to renew appears to be missing from the drop-down list, this indicates that you do not have any refills for this medication. In this case, you can message your provider regarding the request.
FollowMyHealth-SupportUS@allscripts.com
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