Turning on and Understanding 2-Step Verification

Last Updated: Aug 25, 2017 02:35PM CDT
If you would like to add an extra layer of security to your FMH Secure Login, we have the option to add a 2-step verification process. Sign in to your account at the account management page and scroll all the way down to the bottom to change the preferences.


2-Step Verification Method - Delivery Options Explained

To add an additional level of security, you can choose one of three available options: Email, SMS (text message), or App. The default for 2-Step Verification is ‘None’. If you do not wish to enable 2-Step Verification leave the default at ‘None’.
Instructions to those who wish to utilize 2-Step Verification are as follows:
With this feature enabled you will be sent a numeric PIN to enter after you attempt to log in.
This PIN can be sent via Email, SMS text message, or provided through a smartphone app like Google Authenticator. If you select the authenticator app method, please make sure that the app is already installed on your smartphone and available to use before finishing this registration process. A barcode will appear below that will need to be scanned by the authenticator app. 
You can always choose to enable/disable this feature at any time after logging in, but the PIN will need to be entered when you attempt to log in if this feature is enabled.

2-Step Verification: Email

If you opt to use Email for 2-Step Verification, you will receive a PIN from noreply@followmyhealth.com, sent to the email address supplied on the FMH Secure Login Registration screen any time you attempt to log into FollowMyHealth® using your valid username and password.

* Please be aware that if you leave the FollowMyHealth page to go to your email to gather your PIN, the current login session will be terminated and the PIN is no longer valid. A new PIN is generated each time you enter your valid username and password. To ensure a successful log in, you will need to have two tabs or windows open within your browser; one with the login page, and the other with your email.

2-Step Verification: SMS

If you opt to use SMS (text message) for 2-Step Verification, you will be prompted further to supply a mobile phone number and carrier. This is where the PIN will be sent any time you attempt to log into FollowMyHealth using your valid username and password. (Standard carrier rates and charges may apply.)

2-Step Verification: App

If you opt to use App for 2-Step Verification you will be prompted to scan a barcode using an authenticator app for smartphone, such as Google Authenticator. The smartphone app will receive a PIN any time you attempt to log into FollowMyHealth using your valid username and password.

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