Frequently Asked Questions

  • What are Health Sources?

    Health Sources are devices that can be linked to your FollowMyHealth™ account. For example, iHealth products track blood pressure, glucose, and weight. That device can be linked with yo... Read More

  • How to Connect to a Health Source?

    Connect an iHealth health source Use the iHealth® health source to access weight, blood pressure, and blood glucose measurements from your patient portal account. Before you begin You m... Read More

  • Health Sources Devices List

    Here is the list of devices and links to their pages: FITBIT iHealth Labs Wireless Blood Pressure Wrist Monitor iHealth Labs Wireless Blood Pressure Monitor iHealth Labs Blood Pre... Read More

  • Is FollowMyHealth™ Free?

    Using FollowMyHealth™ comes at no cost to you. FollowMyHealth is a free service offered by your organization/practice. Also, the app, FMH Mobile, is free as well. Read More

  • What are Goals?

    Your care provider can set health goals for you to achieve from home, for example "Lose 10 pounds in 3 months" or "Maintain a blood pressure under 140/90 for the next 30 days". These goa... Read More

  • How do you Manage Your Goals?

    View Goals and Readings Accept a New Goal Add a Reading Decline a New Goal Decline an Active Goal Access Health Sources From a Goal Add a Reminder Delete a Reminder From my Remind... Read More

  • How do I add a Document on Mobile? (iOS)

    You can add a document to your health record from your mobile device. 1. From Home, tap "My Health" My Health opens. 2. From My Health, tap Documents. Documents opens. 3. Tap t... Read More

  • How do I add a Document on Mobile? (Android)

    You can add documents to your health record from your mobile device. 1. Tap the menu icon in the upper left corner of Home and tap My Health. 2. From My Health, tap Documents. Documen... Read More

  • Username Recovery

    Username Recovery If you have forgotten your FMH username and need to recover it, please follow the steps below. Note: this feature is not yet available on the mobile app, but can be a... Read More

  • Not permitted to request username at this time (locked out)

    Not permitted to request username at this time (locked out) If you have tried to reset your username too many times, requested the maximum number of verification codes, or your informat... Read More

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