Frequently Asked Questions

  • What is the App Center?

    The App Center (on the bottom of the left-hand column on the Home page) gives you the ability to view more health data and news that can be added at anytime. KnowMyHealth: KnowMyHeal... Read More

  • What did I log in with last time?

    Are you having trouble remembering which of the five alternative authentication methods you used? If you have been to the site recently, we have attempted to leave you a reminder by havi... Read More

  • What happens when I add something?

    As a short answer, with the exception of a demographic change, nothing (at least not yet!). FollowMyHealth™ Universal Health Record was created to provide patients the ability to create... Read More

  • What are the technical requirements to use FollowMyHealth®?

    FollowMyHealth® Universal Health Record is an HTML5 web-based application. It is best viewed in our supported browsers. It is highly recommended that you use the latest, most up-to-date... Read More

  • What happens when my child reaches the Protected Age?

    If you are a proxy for a minor child, you will have access to their medical record and the ability to message providers and refill prescriptions until the minor reaches the protected age... Read More

  • What is an Authentication Method?

    FollowMyHealth® Universal Health Record provides the opportunity to simply sign in without needing to create a new login. We use Open Authentication as a login option, allowing you to us... Read More

  • What is my Authorized Individual/Proxy Invitation Code?

    When an adult-to-adult proxy is created, FollowMyHealth® Universal Health Record does not generate the access code. It is set by the person initiating the Authorized Individual/Proxy acc... Read More

  • Why can't I see the video?

    The videos are recorded in an .mp4 format (the video version of an .mp3). If you cannot see the video, you may need to download QuickTime or a codec that will allow your media player to ... Read More

  • Why is this person listed as a provider?

    Is there someone in your “My Providers” list that you have never seen before? You may not have seen them, but your medical information has had some form of an encounter with them. It cou... Read More

  • Graphing Your Information

    In order to graph any information of the same type (requiring at least 3 or more data points of the same type), click the little red, yellow, and green icon under the “Options” column ne... Read More
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