Frequently Asked Questions

  • How do I View a Clinical Summary or Other Documents?

    In order to view Clinical Summary Information or other Documents, follow these steps: 1. After you have logged into your FollowMyHealth™ account, click the “My Health” tab and select "... Read More

  • Display Preferences

    Certain display preferences can be changed within your FollowMyHealth® preferences section. To do so, select "Preferences" from the "My Account" drop-down as shown below. On the prefe... Read More

  • Action Center

    The Action Center on the home page has several new features! The first is the ability to view information for proxies as well as yourself. Click the little person icon at the top left o... Read More

  • Proxy Notifications

    All notifications for a Universal Health Record (UHR) are maintained through the "Notifications Preferences" section under "My Account". The same is true for a proxy UHR. Proxy notifi... Read More

  • Report Unwanted Password Reset

    If you have received the following in an email, a password reset has been initiated for your FMH Secure Username to the email address that was paired with the username when it was create... Read More

  • How does Billing work?

    *Please keep in mind that not all medical providers allow the billing functions through FollowMyHealth™* When an organization has "Billing" enabled as a service, several complicated thi... Read More

  • How Do I Change My FMH Secure Login Notification Email Address?

    If you wish to change the email address you FMH Secure Login is linked to please follow the steps below. Please note this is for your FMH Secure login emails (such as password resets) on... Read More

  • How to make a suggestion

    We are moving away from using Uservoice for suggestions and will be making changes in the future. For now though please take any suggestions patients make and note them in the case or if... Read More

  • How to Log Off FollowMyHealth™

    Please click on one of the links below for directions on how to log off from FollowMyHealth™ based on how you are accessing the site. Log off Computer Log off Android Log off iOS Des... Read More

  • How do I become an Authorized User/Proxy for my minor child?

    Below are the steps for accepting an authorized user/proxy invitation to gain access to a minor's records. If you do not have a proxy invitation, click here to learn how to obtain one. ... Read More
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