Frequently Asked Questions

  • Entering the 2-Step Verification PIN when Signing in to the Patient Po...

    If the 2-Step Verification PIN is attached to your FMH username/password, as an extra layer of security, please follow these steps to guide you through that process. *Note: For details ... Read More

  • Why is my Pharmacy Missing or Outdated?

    At this time, all pharmacy updates in the FollowMyHealth™ patient portal are manually resolved by our FollowMyHealth™ Database Administrator. If you cannot find your preferred pharmacy i... Read More

  • How to Verify my Identity when Requesting Connection

    The organization that you want to connect to might require patient identification verification. If the organization requires this verification, Patient Identification Authorization opens... Read More

  • How do I Check In for an Appointment?

    Now available on FollowMyHealth™, you have the option to check in before your appointment. Note that some organizations allow this feature and some do not. Also note that this feature is... Read More

  • How do I Reschedule an Appointment?

    With FollowMyHealth™, you can easily reschedule appointments if needed. This make life easier instead of having to call and get a hold of someone at your practice. To reschedule an appoi... Read More

  • How do I Cancel an Appointment?

    With FollowMyHealth™, you can easily cancel appointments. Just like rescheduling, this makes life easier instead of having to call the practice. One thing to keep in mind is that some pr... Read More

  • How do I Change or Add my Pharmacy?

    Changing or adding a pharmacy can be easily done in just a few clicks. To change or add your preferred pharmacy, follow the steps below. But first: There are 2 ways to change your prefe... Read More

  • View Schedule for Immunizations

    A new feature for FollowMyHealth™ is viewing schedules for immunizations. This handy feature allows you to see when immunizations should be administered. This can really be useful, espec... Read More

  • How do I Create a Folder

    FollowMyHealth™ allows you to better manage your healthcare. Also, FollowMyHealth allows you to better manage your inbox. As you start to get more emails, you may want to create separate... Read More

  • Can I Change a Proxy's Demographics?

    In FollowMyHealth™, you are able to change a proxy's demographics such as name, date of birth, pharmacy, and more. To change the demographics for a proxy, follow the steps below. 1. Log... Read More

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