The Username or Password You Entered is Incorrect

19_V2

Why is this happening?

This is due to either the username or password being typed in wrong. One of these fields is either incorrect and/or misspelled.

What is a solution?

Make sure that you are using the correct username. When you created your username, a confirmation email was sent to you with the subject, “FMH Secure Login Account Created (Older accounts) or Success! Your username was created (new accounts)”.  That email has the correct connected username in it. For FMH Username Recovery assistance, follow this link.  

Make sure the password is being typed in correctly.  The password is case sensitive, so if you used capital letters, make sure you are consistent.  Also, the password requires a special character, like the ones above the number line on your keyboard [i.e. !@#$%^&*()].  Make sure you are included at least one those when trying to log in. For FMH password reset assistance, follow this link.