Missing Certain Results?

Have you noticed that you may be missing certain records in your account? For example, Patient A saw his provider and she mentioned that his glucose level is low. Patient A then logs into his account but doesn’t see that particular result. However, when his glucose level was normal, he saw that result in his account. The question becomes, why can’t he see the low glucose result in his account?

The reason for certain results missing is due to the practice/organization you are connected with. The organization sets the parameters/rules for what information flows into your account. They may block certain types of results for different reasons. For example, organizations may block all abnormal results. For Patient A, he will not be able to see the low glucose result because the organization has chosen to block all abnormal results. They could block a result because they deem it as sensitive and do not want that to post to your account, such as HIV testing. Another reason results could be blocked is due to the order date of a test. An organization could have a medical record start date of 2014. If you are looking for a test from 2012, you won’t be able to see it in your account. Although they are your records and you are entitled to them, the organization has the ability to block or release certain or all results.

If you are noticing that you are missing certain types of results, speak with your practice. They will more than likely need to provide you with paper copies for those results.