Not Receiving PIN Number Text Message for 2-Step Verification

If you are not receiving the 2-step verification PIN number via text message. There are two ways to work with that functionality. 

Option 1: Turn that security feature off/or choose a different method for receiving those PIN numbers.  

  • Go to https://secure.followmyhealth.com 
  • Sign in using the username and password. 
  • Select the link “Have a new PIN emailed to you”. 
  • Provide the PIN number that is emailed rather than sent as a text message. 
  • Scroll to the bottom of the “Manage Your FMH Secure Sign in Account” page. 
  • Select the pull-down menu for the “2-step Verification Method” and choose “None” or a “different method for receiving that PIN number”.
  • Select “Save” 
  • Close the browser window 

You can now sign into your FollowMyHealth account without using the 2-step Verification PIN Number 

Option 2: Contact the support for your mobile carrier. Have them set the security for your mobile contact to accept the SMS messages from us. Those SMS messages are sent from ‘noreply@followmyhealth.com‘ and many times a mobile provider will drop those SMS messages as spam because they have a ‘nonreply’ email address.