Norton is flagging FMH Mobile for Android devices as Malware. This is a false positive. It is seeing the encryption of your health data on your device as a possible threat. Norton will rather be wrong about claiming something is Malware than miss something they...
The error message referenced above may appear if you check the box to "Remember me on this device". Only when logging into your account on the FMH Mobile application and your login uses two-step verification. FollowMyHealth® uses Open Authentication for login. The configuration needed to...
Windows Mobile App: Per the currently open patient suggestion: Currently the number of users that would benefit by the Windows app. It does not yet displace the amount of time and effort it would take for us to develop an app. As the number of Windows phone users grows,...
We currently support Android devices with at least an Android Operating System of version 6.0 (Lollipop) or higher. There are no specific minimums for Android hardware. As long as the operating system is new enough, but older devices may run the app extremely slowly, or...
We currently support iOS devices with at least iOS 11.0. Older devices that do not support iOS 11.0 will not be able to install the FMH Mobile App. Go here to download the iOS app. ...
The FollowMyHealth® Mobile application logs in to FollowMyHealth the same as the web version. It uses the same security parameters (SSL encryption in compliance with government regulations for medical information). Unique to mobile devices is the temporary storage of the downloaded information on the device....
By default, your invitation code is your 4-digit birth year (just the year, not your whole birthdate) or the last 4 digits of your social security number.* Please view the invitation e-mail you received from them or contact them to see what they have set...
If you are seeing the below error message when trying to log in to your FollowMyHealth account, your account has been temporarily locked from too many failed two-factor authentication attempts. For security purposes, we only allow you 3 attempts to enter the correct...
FollowMyHealth® takes protecting your medical records seriously. We use the latest security practices to ensure that your information is safe. But like any site, we are also at risk of being hacked. There is a level of risk that is taken when personal information is...
With all the hacking going on, people are on edge more than ever when it comes to personal information online. We at FollowMyHealth® are doing everything we can to protect your medical records, by using the latest security practices. For a more technical explanation...