While creating a new account, you will be asked to supply certain information. If you have left a required field blank or if information is entered incorrectly, it will need to be corrected before you can advance to the next page. The image below...
Not receiving an invitation e-mail or update e-mails for your FollowMyHealth® account? Some e-mail providers require that the domain “@followmyhealth.com” be added to your safe sender list before you are able to receive emails. Regardless of your e-mail domain, feel free to add us...
FollowMyHealth® provides the ability for patients to message their providers. Please note, some providers do not have this feature enabled. If your provider(s) are listed in the "With Providers and Healthcare Organizations" section (shown below). Which is under “My Connections”, but you are unable to...
If you are receiving the error message above when creating an FMH Secure login, one of the following is occurring: Another FollowMyHealth® user already has ownership of this username. You have already created this username yourself. Possible Solutions: Change the username...
Thank you for contacting FollowMyHealth Support. In the event you created an FMH account and have lost and/or forgot your username, please follow one of these routes to try and recover it. NOTE: While most FMH Secure usernames can be recovered, it is not 100%...
You will receive this message if you clicked on the button to log in. The credentials you entered are not associated with a FollowMyHealth® account. This may occur in the following scenarios: What caused this? There are a few possibilities: Your account is accessed via an...
Please be aware that FollowMyHealth® reflects your medical information exactly as it appears on your health records with your medical organization. The medical information released to you in FollowMyHealth is under the discretion and control of your medical organization. You can also verify...
Can't remember your password? If you have chosen to use your login with Facebook, Google, Yahoo, or LiveID as your login for your FollowMyHealth® account, you will log in using those same credentials (username & password) (see this article for more information). If you need...
To view your health records in FollowMyHealth®, your account must be connected to your medical organization. If you have never been able to see your medical information, please consult this article. You will be able to see how to request a connection to your...
Why is this happening? This is due to either the username or password being typed in wrong. One of these fields is either incorrect and/or misspelled. What is a solution? Make sure that you are using the correct username. When you created your username, a...