If you have two-factor authentication enabled via email and are not receiving your verification code, try the following: Check to make sure the email is not going to a spam or junk folder. It will have the subject “Your Verification Code” and sender will be “FollowMyHealth”. You...
Seeing this error when trying to complete your two-factor authentication? You have either requested too many verification codes or entered the verification code incorrectly too many times. For security purposes we only allow you 3 attempts to enter the correct verification code and 3 requests...
If the username and password fail too many times when trying to login to your account, the following error screen will display. Multiple failed login attempts will generate the following message. A message will also be sent to your email. ...
FollowMyHealth keeps a personal activity log of when your account is accessed. To access this, click on "My Account" in the top right corner of your account. Then select "Preferences" from the drop-down menu. In this section, click on the bar for "Activity History...
If you receive this message when trying to register, it could be for a few reasons: Option 1: You have already registered using that invite and it’s no longer active Option 2: The invite has expired Option 3: The invite was deleted by your organization What...
If you have created your account from the site, you will run into the request connection step. If you are unable to locate your healthcare organization, it's more than likely they only allow patients to connect by an invitation email. If you are unable to...
When logging into your account, you will see everything loading. You may run into a message about your appointments unable to load: If you run into this message, you will want to sign out and sign back in. This usually corrects the issue. If you...
If you already have a FollowMyHealth® account, you can use an invite from your practice/organization to connect the account. While connecting your account, you may run into this message: What causes this to happen: The date of birth is right in the account but it’s wrong...
If you are having trouble saving your demographics, it could be that a field has not been filled out or it hasn't been filled in at all. Some fields that can cause your demographics not to save are phone numbers, date of birth, zip code,...
If you are having trouble submitting your appointment requests, there could be a few things we need to look at. Here are the three most common issues patients deal with when trying to submit an appointment: Step 1: Make sure the "Reason for Appointment" section...