To learn how to send a message to your provider from your mobile device, please select the type of device you are using below: Android App If you would like to send a message to your provider from your Android device, please review the following: Step...
If you already have a FollowMyHealth® account, you can use an invite from your practice/organization to connect the account. While connecting your account, you may run into this message: What causes this to happen: The date of birth is right in the account but it’s wrong...
When trying to download the app, you must have the minimum version of whichever operating system you are using. If you are using an Android device, then you must have 4.1, Jellybean, or higher. If you are using an Apple (iOS) device, then you must...
When downloading the iOS app, you may be prompted to enter your Apple ID password. If you don't download apps from the Apps Store, it can become easy to forget your password. You will have to enter your password before you can continue with downloading the app. If you...
When you are attempting to download the app on an Apple device, you may be prompted to enter payment information for the Apps Store. FollowMyHealth™ is not the reason why you have to enter this information. The Apps Store asks for your payment information if you choose to purchase...
If you are having trouble downloading the app on your device, try these options: Android Devices Restart your device. Sometimes, this can correct the issue. Make sure you have a strong Wi-Fi connection. If you don't have a strong enough connection, you may struggle to...
Many patients rely on the app to access their medical records. Sometimes, the app could be functioning slowly, which hinders you from accessing your records. Most people have run into a similar situation, whether it’s with the FMH Mobile app or others. There are a...
If you use the app, you will notice that you have to sign in each time. A common question is why the app makes you sign in each time. While it is convenient to have the app sign you in automatically, it does come with a security risk....
Can I Request an Email Visit on the Mobile App? The answer to this question is Yes!. You can now request an email visit on the app. The process is similar to that on a computer or laptop. To learn how to request an email visit,...
In the FollowMyHealth® mobile app, you are not able to change your log in method. You will have to use the current log in method you have in place. However, you can change the log in method on a computer or laptop. To change that...