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If you are having trouble saving your demographics, it could be that a field has not been filled out or it hasn't been filled in at all. Some fields that can cause your demographics not to save are phone numbers, date of birth, zip...

FollowMyHealth® does allow you to refill your prescriptions instead of having to call and have it refilled. Let’s say you go to refill a prescription and the refill icon is grayed out, what does this mean?  If you are experiencing this, it more than likely...

If you have been unable to view your child's or children's information, there could be a couple of issues:  You haven't received a proxy invite for the child or children  Resolution: Call the child's practice to request a proxy invite. You may need to...

This message means your browser does not support the FollowMyHealth® website. FollowMyHealth is supported by modern versions of Google Chrome, Mozilla Firefox, and Safari, and Internet Explorer 8 and higher. Please select one of the buttons to be taken to the site to download a...

Have you noticed that you may be missing certain records in your account? For example, Patient A saw his provider and she mentioned that his glucose level is low. Patient A then logs into his account but doesn't see that particular result. However, when his...

If you are having trouble adding a document to your account, it could be that the document type is not allowed. For example, if you try to add a (.txt, .docx, .doc, or .xlsx) document, you will notice the document does not show in your...