When trying to access FollowMyHealth®, you may decide to do a Google search. Although Google is a great way to search for sites, it can also be a little misleading. For example, if you do a Google search for FollowMyHealth, this is what you will...
If you receive this message when trying to register, it could be for a few reasons: Option 1: You have already registered using that invite and it’s no longer active Option 2: The invite has expired Option 3: The invite was deleted by your organization What...
If you have created your account from the site, you will run into the request connection step. If you are unable to locate your healthcare organization, it's more than likely they only allow patients to connect by an invitation email. If you are unable to...
When logging into your account, you will see everything loading. You may run into a message about your appointments unable to load: If you run into this message, you will want to sign out and sign back in. This usually corrects the issue. If you...
If you already have a FollowMyHealth® account, you can use an invite from your practice/organization to connect the account. While connecting your account, you may run into this message: What causes this to happen: The date of birth is right in the account but it’s wrong...
If you are having trouble saving your demographics, it could be that a field has not been filled out or it hasn't been filled in at all. Some fields that can cause your demographics not to save are phone numbers, date of birth, zip code,...
If you are having trouble submitting your appointment requests, there could be a few things we need to look at. Here are the three most common issues patients deal with when trying to submit an appointment: Step 1: Make sure the "Reason for Appointment" section...
FollowMyHealth® does allow you to refill your prescriptions instead of having to call and have it refilled. Let’s say you go to refill a prescription and the refill icon is grayed out, what does this mean? If you are experiencing this, it more than likely...
If you have been unable to view your child's or children's information, there could be a couple of issues: Option 1: You haven't received a proxy invite for the child or children Resolution: Call the child's practice to request a proxy invite. You may need...
This message means your browser does not support the FollowMyHealth® website. FollowMyHealth is supported by modern versions of Google Chrome, Mozilla Firefox, and Safari, and Internet Explorer 8 and higher. Please select one of the buttons to be taken to the site to download a...