Have you noticed that you may be missing certain records in your account? For example, Patient A saw his provider and she mentioned that his glucose level is low. Patient A then logs into his account but doesn't see that particular result. However, when his...
If you have created your account from the site, you will run into the request connection step. If you are unable to locate your healthcare organization, it's more than likely they only allow patients to connect by an invitation email. If you are unable to...
If you are having trouble adding a document to your account, it could be that the document type is not allowed. For example, if you try to add a (.txt, .docx, .doc, or .xlsx) document, you will notice the document does not show in your...
In a recent system update the ability to store the username and password was removed. Firefox and Internet Explorer cannot store the log in information in the browser store. They would need an add-on or password manager. However, we do not recommend using those for...
If you are not receiving the 2-step verification PIN number via text message. There are two ways to work with that functionality. Option 1: Turn that security feature off/or choose a different method for receiving those PIN numbers. Go to https://secure.followmyhealth.com Sign in...
If you are receiving the screen shown below your browser has been set to not accept Cookies. You will have to allow them to be accepted before you will be able to access your FollowMyHealth account. Mozilla Firefox Google Chrome Internet Explorer Safari ...
Problem: I have a South Central Rural Telephone Cooperative (scrtc.com) email address. My FollowMyHealth® invitation email registration link is not working. Cause: If you are logged into the Webmail Light version of their webmail client it only supports plain text without images or hyperlinks enabled....
Q. Does the FollowMyHealth platform support Safari on Windows computers. A. No. Due to the fact that Apple stopped updating and supporting the Windows version of Safari. FollowMyHealth is no longer able to be supported Safari on Windows. The last version to be released was...
Paying a bill and your payment status appears to be stuck on "Pending"? Never got a chance to even input your payment information. This is likely due to a pop-up blocker. To fix the issue, turn your pop-up blocker off. You will need to log...
Please be aware that your medical organization holds complete discretion over the medical information released to you in FollowMyHealth®. Information may not upload to your FMH account immediately. Missing medical information that you believe should be available? Please contact your medical organization. FollowMyHealth provides the...