If you are not receiving text messages, first check to make sure that you have entered the correct phone number. Also make sure that you selected the correct wireless carrier from the drop-down list. If both of these are correct, follow the steps and...
If the FollowMyHealth® website does not work properly while you are at work, you are not alone. Work networks are often set up with unique filters that block traffic to "time wasting" sites. This is so employees can only visit sites designated by their employer's...
Did you just join FollowMyHealth® and are trying to look at your scanned documents or notes? They may not be there yet. After receiving your permission to upload your medical record to FollowMyHealth, we begin the transfer of information. Due to their size, it...
While creating a new account, you will be asked to supply certain information. If you have left a required field blank or if information is entered incorrectly, it will need to be corrected before you can advance to the next page. The image below...
Not receiving an invitation e-mail or update e-mails for your FollowMyHealth® account? Some e-mail providers require that the domain “@followmyhealth.com” be added to your safe sender list before you are able to receive emails. Regardless of your e-mail domain, feel free to add us...
FollowMyHealth® provides the ability for patients to message their providers. Please note, some providers do not have this feature enabled. If your provider(s) are listed in the "With Providers and Healthcare Organizations" section (shown below). Which is under “My Connections”, but you are unable to...
If you are receiving the error message above when creating an FMH Secure login, one of the following is occurring: Another FollowMyHealth® user already has ownership of this username. You have already created this username yourself. Possible Solutions: Change the username...
Thank you for contacting FollowMyHealth Support. In the event you created an FMH account and have lost and/or forgot your username, please follow one of these routes to try and recover it. NOTE: While most FMH Secure usernames can be recovered, it is not 100%...
You will receive this message if you clicked on the button to log in. The credentials you entered are not associated with a FollowMyHealth® account. This may occur in the following scenarios: What caused this? There are a few possibilities: Your account is accessed via an...
Please be aware that FollowMyHealth® reflects your medical information exactly as it appears on your health records with your medical organization. The medical information released to you in FollowMyHealth is under the discretion and control of your medical organization. You can also verify...