If you have two-factor authentication enabled but are unable to complete the process. You can click on the link “Use different two-factor authentication” to see some alternative options for receiving your verification code. If none of those alternative options will work for you. Whether the...
If you have two-factor authentication enabled via email and are not receiving your verification code, try the following: Check to make sure the email is not going to a spam or junk folder. It will have the subject “Your Verification Code” and sender will be “FollowMyHealth”. You...
Seeing this error when trying to complete your two-factor authentication? You have either requested too many verification codes or entered the verification code incorrectly too many times. For security purposes we only allow you 3 attempts to enter the correct verification code and 3 requests...
If the username and password fail too many times when trying to login to your account, the following error screen will display. Multiple failed login attempts will generate the following message. A message will also be sent to your email. ...
FollowMyHealth keeps a personal activity log of when your account is accessed. To access this, click on "My Account" in the top right corner of your account. Then select "Preferences" from the drop-down menu. In this section, click on the bar for "Activity History...
If you are seeing the below error message when trying to log in to your FollowMyHealth account, your account has been temporarily locked from too many failed two-factor authentication attempts. For security purposes, we only allow you 3 attempts to enter the correct...
FollowMyHealth® takes protecting your medical records seriously. We use the latest security practices to ensure that your information is safe. But like any site, we are also at risk of being hacked. There is a level of risk that is taken when personal information is...
With all the hacking going on, people are on edge more than ever when it comes to personal information online. We at FollowMyHealth® are doing everything we can to protect your medical records, by using the latest security practices. For a more technical explanation...
FollowMyHealth® takes security seriously. We understand the importance of keeping your medical records safe. What can you do to make your account more secure? You can enable Two-factor Authentication. This requires you to enter a Verification Code that is either emailed or texted to you....
Creating/resetting passwords can be confusing and frustrating. Especially since it seems like each site has their own requirements. With FollowMyHealth®, we require that you use a special character and a number in your password, such as !,#,$, and others. Why do we require this? Having...