13 Mar Error “We need you to contact support to recover your username”
If you receive this error, there was an issue with recovering your username and you will need to contact your FollowMyHealth Support Team to assist you. ...
13 Mar Why do I have to create an FMH username to recover my account (Third Party Login)
If your account is set up with a third-party login such as AppleID, Facebook, Google, Yahoo, Microsoft, or Cerner, we will not be able to recover your account. However, you will be prompted to create an FMH secure username and password. Once created, you will...
13 Mar No longer have access or unfamiliar phone or email for verification code
The recovery tool will only send a verification code to the email or phone registered to the FollowMyHealth account. If you no longer have access, please contact support for assistance. ...
13 Mar What if I am not receiving a code?
If you do not receive a username verification code, try having the code sent to the alternate option (i.e. if you sent the code to your email, try retrieving your code via text). If this does not work, reach out to your provider's support team...
13 Mar Too many attempts to search for an account
If you see the screen that says you have tried to search for your account too many times within a short period, you'll need to wait 5 minutes before attempting to search for your account again. ...
13 Mar Too many attempts to enter a valid code (or too many send requests)
You are allowed 3 verification code requests in a 24 hour period. If you exceed this you must contact support or wait 5 minutes from the last attempt. You will also see this screen if you enter the incorrect code too many times. In this case,...
13 Mar Not permitted to request username at this time (locked out)
If you have tried to reset your username too many times, requested the maximum number of verification codes, or your information doesn't match our records, you will see a screen stating that you are not able to request your username at this time.If you see...
13 Mar Why Does my Account Lock After 3 Reset Attempts?
When trying to reset your password, you will notice that you are only allowed three reset attempts within a 5 minute span. The key thing to remember is even though the account seems to be locked afterwards, it's not. The only thing that has been locked...