Best Practices for Keeping Your Account Secure

Last Updated: Nov 17, 2017 11:37AM CST
With all the hacking going on, people are on edge more than ever when it comes to personal information online. We at FollowMyHealth™ are doing everything we can to protect your medical records/PHI by using the latest security practices. For a more technical explanation of how we protect your data, follow this link

Just like with any account that you have on the web, there are some practices/safeguards that you can employ to reduce the risk of your data being hacked. Here are some practices or safeguards we recommend to protect your data:
  1. Do not give out your username and/or password to anyone
  2. Do not store passwords on sticky notes or anything that is out in the open. If you write down your password, be sure to keep it locked up or out of sight.
  3. Change your password every 30-60 days
  4. Be careful when using password managers, especially those built into a browser. Some suggest don't use them and some say they are safe to use. Either way, using a password manager is a risk because they can be hacked. Use them at your own risk.
  5. Frequently log into the account to be sure everything looks good.
  6. You can check to see if someone, other than yourself, has logged into your account. You can go to My Account-Preferences-Activity History Log to view dates and times of login. 
  7. Do not access your account using an unsecured network, such as a hotel or restaurant. If you do need to use it, VPN into your home network or a network you know is secure.
  8. If you are in a public place, be aware of your surroundings. Be on the look out for those looking over your shoulder; shoulder surfers.
  9. If you suspect your computer has a virus, do not access your account 
  10. Use anti-virus and a firewall on your computers/laptops and phones/tablets
  11. Make sure that the site has (https) at the beginning in the address bar. If it does not, close the page and go to https://www.followmyhealth.com.
  12. If your email gets hacked, call your practice's FollowMyHealth support team so we can delete the account and get you set back up
  13. Clear your cache and cookies frequently.
  14. While using auto-fill may be fast and convenient, it can be a security issue. It is recommended that you do not use this feature. 
  15. All communications from FollowMyHealth will come from noreply@followmyhealth.com or your practice's FollowMyHealth support email address. Should you get something about FollowMyHealth that is not coming from one of the above addresses, delete it. 
  16. Tip for number 15, check the sender's email address to see if its from FollowMyHealth or your practice in regards to the portal. If it is not, delete it. 
  17. Do not give out any personal information if you suspect the person is not working for or with FollowMyHealth or your practice
  18. If using the mobile app, be sure not to store your log in info on your phone
  19. If using the mobile app, you can use programs or anti-virus/security apps to lock your apps
  20. You can also encrypt your phone to protect your apps and data
  21. Once again, do not connect to an unsecured network on your phone or tablet to use the app
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