Problems

  • The username or password you entered is incorrect

    Why is this happening? This is mostly due to one of those pieces of information being typed in wrong. Either the username is incorrect, or the password is incorrect and/or misspelled. ... Read More

  • My FollowMyHealth® Universal Health Record has nothing in it!

    In order to view your health records in FollowMyHealth®, your account must be connected to your medical organization. If you have never been able to see your medical information, please ... Read More

  • Forgot Password

    Can't remember your password? Keep in mind that if you have chosen to use your login with Facebook, Google, Yahoo, or LiveID as your login for your FollowMyHealth® Universal Health Recor... Read More

  • My medical information is wrong or missing.

    Please be aware that FollowMyHealth® reflects your medical information exactly as it appears on your health records with your medical organization. The medical information released to yo... Read More

  • FollowMyHealth Account Not Found

    You will receive this message if you clicked on the button to log in, but the credentials you entered are not associated with a FollowMyHealth® Universal Health Record (UHR). This may oc... Read More

  • FMH Username Recovery

    Thank you for contacting FollowMyHealth Support. In the event you created an FMH Secure username/password and have lost and/or forgot your username, please follow one of these routes to ... Read More

  • "Someone already has that username."

    If you are receiving the error message above when creating an FMH Secure login, one of the following is occurring: 1. Another FollowMyHealth® user already has ownership of this username... Read More

  • I am unable to message my provider.

    FollowMyHealth® Universal Health Record provides the ability for patients to message their providers, but some providers do not have this feature enabled. If your provider(s) are listed ... Read More

  • Not Getting E-mails

    Not receiving an invitation e-mail or update e-mails for your FollowMyHealth® Universal Health Record? Some e-mail providers such as earthlink, sbcglobal, and boxbe require that the dom... Read More

  • I click "I Accept", but do not go anywhere.

    While creating a new account, you will be asked to supply certain information. If you have left a required field blank or information is entered in an incorrect format, this will need to... Read More

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