Frequently Asked Questions

  • What is a Universal Health Record?

    FollowMyHealth® (FMH) is what we call a “Universal” Health Record. This means that so long as the provider or medical clinic you are visiting is participating in FollowMyHealth, you can ... Read More

  • How do I Contact Technical Support?

    Technical Support services should be provided by your medical organization, unless they have chosen to contract these services to another source. There are a couple of ways for finding t... Read More

  • Add or Change a Login Type

    PLEASE NOTE: In order to change your login type/authentication method for your FollowMyHealth account, you will need to access your account from a PC/Laptop Computer. The FMH Mobile Ap... Read More

  • Can Notifications from More Than One Account go to One Email?

    In order to establish a FollowMyHealth® Universal Health Record, each individual user must have their own unique login. However, you can receive and manage your FollowMyHealth notificati... Read More

  • How do I Add my Doctor?

    Your providers, medical information, and appointments will automatically populate into your Universal Health Record (UHR) once your UHR is connected to the medical organization. To verif... Read More

  • How do I add a Medical Organization?

    In FollowMyHealth™, you can easily request connection to your medical organization or provider. Now, you also have the option to add a medical organization from either app! See the follo... Read More

  • Is it possible to get my child's information through the FollowM...

    If you wish to gain access to your child’s (a minor) medical information, you will need to contact the organization from which you wish to gain the records. They, in turn, will process y... Read More

  • Verification

    FollowMyHealth® allows you to receive SMS (text message) notifications to your cellular device regarding updates that are made to your account. SMS notifications are similar to the email... Read More

  • How do I Change my Contact Email Address?

    *Please note that this may only be done from a web browser on a computer. If you want to change any demographic information about yourself, go to My Account and select “My Info” sectio... Read More

  • How to Change My FollowMyHealth Email Address

    FollowMyHealth™ allows you to change how you are notified about changes to your Universal Health Record. Note: As of v2.2.7, updating the the notification email from your FMH Account wil... Read More
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